In response to the current COVID-19 situation and Illinois' Shelter-in-Place order, Howard Orloff Imports has taken many steps to ensure that we are ready to do business, on a limited basis.

Howard Orloff Imports is committed to providing premium customer service for our customers.  Out of concern for the well-being and health of you, our customer, and all of our employees, we are addressing the COVID-19 with caution and to the highest extent possible.

We have implemented the following protocols to further reduce the spread of COVID-19 and to ensure the safety of our guests and employees. Until further notice:
  • Sales and service is open by APPOINTMENT ONLY
  • Limited hours of operation are SERVICE: Monday-Friday from 8:00am-6:00pm and SALES: Monday-Friday from 9:00am-6:00pm and Saturday from 9:00am-4:00pm
  • Pick-up and delivery of service customer vehicles whenever possible
  • Routinely sanitizing the premises every hour, wiping down high contact areas such as doors, restrooms, waiting areas, and service and parts computers, phones, counters, and work spaces
  • Requesting Service customers to stay in their vehicle until greeted by a service advisor 
  • Offering every customer gloves and a disinfectant wipe or paper towel with disinfectant spray 
  • All employees will wear masks and gloves while in customers' presence and gloves while working on customers' vehicles
  • Temporarily closing our complimentary barista (beverage and snack station) areas to protect customers
  • Will allow only a limited number of customers in the lounge waiting areas (waiter allowed for tire repair appointments only)
  • Placing signage to remind customers to please  keep their distance from other customers
  • Taking extra measures to ensure all courtesy loaner vehicles are properly sanitized prior to being released to the customer
  • Properly sanitizing interiors of customer vehicles before and after service
  • Placing hand sanitizer and disinfectant wipes in all employee work spaces and public areas
  • Increased employee education and awareness on preventive measures and hygiene to be consistent with the guidance provided by CDC.
  • Employees will clean their keyboards, phones, work stations, door handles, counters and any other touch points hourly  
  • Employees will not share radios, phones or headsets, pens, etc. with other co-workers
We are in this together.



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