In response to the current COVID-19 situation and Illinois' Shelter-in-Place order, Howard Orloff Imports has taken many steps to ensure that we are ready to do business, on a limited basis.
Howard Orloff Imports is committed to providing premium customer service for our customers. Out of concern for the well-being and health of you, our customer, and all of our employees, we are addressing the COVID-19 with caution and to the highest extent possible.
We have implemented the following protocols to further reduce the spread of COVID-19 and to ensure the safety of our guests and employees. Until further notice:
- Sales and service is open by APPOINTMENT ONLY
- Limited hours of operation are SERVICE: Monday-Friday from 8:00am-6:00pm; PARTS: Monday-Friday from 8:00am-5:00pm; and SALES: Monday-Friday from 9:00am-6:00pm and Saturday from 9:00am-5:00pm
- Pick-up and delivery of service customer vehicles whenever possible
- Routinely sanitizing the premises every hour, wiping down high contact areas such as doors, restrooms, waiting areas, and service and parts computers, phones, counters, and work spaces
- Requesting Service customers to stay in their vehicle until greeted by a service advisor
- Offering every customer gloves and a disinfectant wipe or paper towel with disinfectant spray
- All employees will wear masks and gloves while in customers' presence and gloves while working on customers' vehicles
- Temporarily closing our complimentary barista (beverage and snack station) areas to protect customers
- Will allow only a limited number of customers in the lounge waiting areas (waiter allowed for tire repair appointments only)
- Placing signage to remind customers to please keep their distance from other customers
- Taking extra measures to ensure all courtesy loaner vehicles are properly sanitized prior to being released to the customer
- Properly sanitizing interiors of customer vehicles before and after service
- Placing hand sanitizer and disinfectant wipes in all employee work spaces and public areas
- Increased employee education and awareness on preventive measures and hygiene to be consistent with the guidance provided by CDC.
- Employees will clean their keyboards, phones, work stations, door handles, counters and any other touch points hourly
- Employees will not share radios, phones or headsets, pens, etc. with other co-workers
We are in this together.
AdChoices